HOME WORKER

VPN TROUBLESHOOTING

Ensure business application availability in small and home office environments

In a home office, network issues quickly become everybody's problem

The effects of network issues in a SOHO environment can affect everyone, and without on-site support to help users resolve their problems these issues can be long lasting and have a bad effect on employee productivity.

Poor performance of cloud based applications are becoming increasingly common, and with the continuous migration to cloud services this has an increasing effect on a business. While the application may be said to be “in the cloud” it may actually be residing in a completely different continent, so if the application has not been developed to make use of technologies such as edge computing then issues such as latency and network congestion often cause poor performance for Office 365 or other cloud-based applications used by enterprises all around the world. 

In a recent Gartner survey, 22% of IT leaders cited network problems as the root cause for cloud application performance issues. Getting better visibility of cloud performance is discussed in a separate solution description, found here

The VPN bottleneck

For remote workers, high quality, reliable VPN access into their office is critical. Network Operations staff face the additional challenge of large fluctuations in traffic volumes, as different numbers of people work from home through the week.

Monitoring Traffic Type Trends

Tracking long term trends in network usage, ideally broken down by basic traffic types, gives the chance for proactive planning for additional capacity.  By being able to see different traffic types, for example, facebook, video, VoIP and so on, the possibility to put in place additional VPN rules is opened up, to avoid unnecessary traffic routing through the VPN.

The importance of analysing Packet Loss and Jitter

Just looking at total throughput rates is only part of the picture. It’s common to see increases in packet loss and jitter ahead of a critical failure, as processes become overloaded. Having the ability to monitor these metrics over time is important.  Packet loss can have a bad impact on overall speed of browsing and downloads, whilst jitter can impact traffic such as VoIP

VPN Optimisation

A good way to cheaply improve VPN performance is by optimising the traffic that is routed through it.  Does Office365 or WebEx need to tunnel through the VPN?  By having a deep understanding of what traffic types and applications are going through your VPN, you can start to make intelligent optimisation decisions, based on facts. 

To help solve all the above issues, Frame recommends Allegro Packets Network Multimeter range of products.

Why we love Allegro for troubleshooting

  1. Stores analytic data in memory for near instant recall – fast to find the issue.
  2. Very affordable entry price.
  3. Burst Analysis down to millisecond granularity – find temporary congestion that other solutions miss.
  4. Answer questions like “Why is WebEx not working well now?” or “Why was Zoom poor last Tuesday at 3pm?”
  5. Layer 2 (basic connectivity) to Layer 7 (application) visibility.
  6. Connect inline or on a network tap / mirror port.
  7. Examine DNS performance.
  8. Detailed view of Packet loss, jitter, response times and much more
  9. Alarm on thresholds you set, such as packet loss above 2%, jitter above 10ms.
  10. Report generation built in
  11. No user data is stored, GDPR friendly.

Allegro Packets product range scales from SOHO to major ISP

View all Home worker solutions

Jitter can badly impact audio

 

Packetloss causes a poor user experience

 

Allegro 200 Network Multimeter

Small enough to be used in any small or home office, the Allegro 200 enables troubleshooting of SOHO network and business applications.

troubleshoot application issues

With both real-time and historical data analysis the Allegro is able to pinpoint issues contributing to quality of experience problems with cloud based applications, voice and video over IP as well as those hard-to-identify intermittent problems.

The unique historical data analysis enables troubleshooting of issues experienced with specific applications already, so you can troubleshoot and resolve them for the future.

The Allegro 200 is the tool you need to answer why your Webex session just terminated, or why you couldn’t be heard on your last Zoom meeting.

Making voice and video work

Voice and video conference software are an essential when remotely working, however these applications are the most sensitive to network issues with conditions such as network congestion, excessive latency and packet loss.

Identifying the root cause of voice and video problems with the Allegro 200 ensures remote workers can operate as part of a distributed team.

Troubleshooting Webex issues

PRODUCTS