Last reviewed: June 2026. This policy applies between you, the user of this website, and Frame Communications Ltd, the owner and provider of this website. We take the privacy of your information very seriously and handle all data in line with UK GDPR and the Data Protection Act 2018.
Scope
This policy applies to our use of any and all data we collect in relation to your use of the website and the services we provide. Please read it carefully.
Data we collect
We may collect the following, depending on how you interact with us:
- Information you give us: name, company, email, phone number and the contents of any enquiry, quote request, rental, training or newsletter form you complete.
- Information collected automatically: technical data such as IP address, browser type, device information and pages visited, gathered through cookies and similar technologies.
How we use your data
We use your data to respond to enquiries and quotes, provide and improve our products and services, manage rentals and training, send you information you have requested, and meet our legal obligations. We rely on your consent, our legitimate business interests, or the performance of a contract as the lawful basis for processing.
Who we share data with
We may share data with trusted third parties where necessary to provide our services, such as our vendors and suppliers, IT and hosting providers, and professional advisers. We require all third parties to keep your data secure and to use it only for the purposes we specify. We do not sell your personal data.
Keeping data secure & retention
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law.
Transfers outside the UK / EEA
Where data is transferred outside the UK or European Economic Area, we ensure an adequate level of protection is in place, such as appropriate safeguards approved under data protection law.
Your rights
You have the right to access your data, request correction or erasure, restrict or object to processing, request portability, and withdraw consent at any time. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Cookies
This website uses cookies to enable core functionality. These are strictly necessary and are always on.
If you click Accept on the cookie banner, we also use two analytics tools. Google Analytics records which pages of this site are visited and how visitors arrive, so we can see what is useful and improve the site. HubSpot records the same page visits and, if you later send us an enquiry or subscribe to our newsletter, connects them to your contact record so our sales team can respond sensibly. Google and HubSpot each receive technical data about your visit, such as your browsing activity and device details, for this. If you click Reject, or do not answer, neither script is loaded and no analytics cookies are set. You can change your choice at any time using “Cookie settings” in the footer, and you can also control cookies through your browser settings.
Separately from the above, we count visits to this site using Vercel Web Analytics. It sets no cookies, stores nothing on your device and does not identify you; it only tells us how many people viewed which pages, in aggregate. It runs whatever you choose in the cookie banner.
We do not use advertising cookies.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised review date.
Contact us
For any questions about this policy or your personal data, contact Frame Communications Ltd:
Unit 3, The Old Railway Station, Green Road, Newmarket, CB8 9WT
+44 (0)1638 311650 · sales@frame.co.uk
This page summarises Frame Communications' privacy practices for the redesigned site and should be confirmed by the company's legal adviser before publication.