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DATA CENTRE CONNECTIVITY

ASSURANCE

Reduce your costs, by proactively monitoring connectivity to, from and between Data Centres

The reliability of Data Centre connectivity is a business-critical issue

For those with responsibility for running Data Centres, finding connectivity issues ahead of end users is extremely important in order to reduce operational costs and lower customer churn levels. Many businesses simply cannot wait for an engineer to travel to a site with test equipment.

If you are operating Data Centres, either for your own use, or as a managed service, you will be aware that there are many different failure scenarios to consider.  If you are providing power, rack space and connectivity, the toughest issue to monitor is usually connectivity, since it is outside your physical premise and has potentially multiple paths and providers.

Customer reported issues = Higher Cost

In the Data Centre Connectivity image, we show that there are many possible root causes, when the customer reports an issue.  At this point, the situation may demand:

  1. Advising the customer to take some standard steps to attempt to self heal locally
  2. Finally accepting the issue is real and hand over to network operations.
  3. Interpreting a customer reported description “Access to Teams is slow!”, to physical infrastructure.
  4. Physical presence at each site, taking various handheld test gear
  5. Interaction with the customer to help debug an issue
  6. Issue discovery
  7. Remedial actions
  8. Re-advise the customer to test.

All the way through to step 6 above, the customer is facing a reduced experience and likely a failure to meet an SLA.  There is a well established correlation between user experience and likelihood to leave a service provider. Having poor ability to isolate issues will:

  1. Increase your costs to diagnose customer reported issues
  2. Increase your customer churn rate.
  3. Provide a competitor with a new opportunity to win business

Software reported issues = Higher Productivity

Fundamentally, the most effective way to reduce costs and improve customer retention, is to use proactive fault finding.

Best in class companies :

  1. Fix issues BEFORE customers are even aware of problems
  2. Let software instantly find issues
  3. Use software to locate root couse of issues
  4. Work remotely to avoid unnecessary and costly truck rolls
  5. Use automation where possible to decrease Mean Time To Repair “MTTR” further, and decrease the chance for human error

Netrounds Active Assurance

To meet the best in class needs for data centre connectivity assurance, Frame recommends Netrounds Active Assurance solution.  Netrounds light weight software Test Agents are deployed around a network and continuously test connectivity.  The Test Agents report results back to a Control Centre, which also acts as a single integration point.

An issue seen in any path is instantly highlighted, enabling the fastest possible rectification actions to be taken. If an orchestrator is available, it can take automated remedial actions in response to pre-defined issue scenarios and then request retest, to confirm corrected performance.  Over time, automated scenario handling can build up, meaning human intervention is minimised.

Why we love Netrounds for Data Centre connectivity assurance

  1. Load test links ahead of use to reduce early life failures
  2. Continuous monitoring in a full mesh
  3. Cover basic and advanced parameters, such as respecting DSCP markings or verifying different frame size performance
  4. Track key parameters such as Latency, packetloss and jitter over time.
  5. Reach out to internet content, HTTP, DNS, SIP and Video to c
  6. Orchestration and automation via open APIs
  7. Simply to deploy, easy to use.

Contact Frame today to discuss your technical and budgetary requirements.

Related Pages

For load testing a network link sometimes called “turn up” testing

Turn up testing

Please contact Frame to find out more and to arrange your free trial today.

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Netrounds

Software based active test and assurance platform for enterprises, communication service providers and cloud providers.