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Conference and IVR System Monitoring

Tenedis
Cloud based continuous monitoring of conference and IVR solutions
  • Cloud based, rapid deployment, low initial cost
  • Continuous remote monitoring of all conference systems supporting dial in
  • Monitor the user experience
  • Check users can navigate through DTMF menus correctly
  • Confirm different voice types can use IVR systems reliably
  • Look for regional issues
  • Reduce customer churn
  • Cloud based
  • Testing as a Service
  • Monitor User Experience
  • Improve customer retention

The conference bridge is a great solution to organise a meeting with multiple stakeholders via Skype, Zoom or Teams. It is also a powerful tool to direct customers who have dialled a telephone number to access a company’s services. In this case, the Interactive Voice Response (IVR) will connect the customer to the right person or automated response, based on the user choice. For example, when a customer contacts their Bank or Utility company, the customer should be able to easily navigate to the reservation, repair, bill payment or other departments. If this navigation is unreliable, there are serious knock-on effects on Customer Satisfaction and retention.

Tenedis’s Conference System availability solution continuously monitors the audio quality of your conferencing solution. Software robots connect / dial in and assess audio quality to calculate the MOS level from 1 to 5. The same software robots can be pre-programmed with custom DTMF sequences and the expected outcomes, to verify continuing correct performance.

Confirm different voice types (e.g. male/female / regional accents) can navigate IVR menus reliably over time and confirm the correct outcome.

Provided as a Testing as a Service (TaaS) solution, the Tenedis conference monitoring solution is fast to deploy, with low upfront cost (depending only on any specific sequence programming and dashboard customisations).

Tenedis’s solution utilises the MultiDSLA platform, which builds on over 20 years of audio test and measurement experience. By offering the solution as a service, Tenedis have removed the obstacle of a larger initial purchase with ongoing maintenance and support of an on-prem system.

featureBlockTitlefeatureBlockBody
Test VOIP application qualityMonitor Webex / Skype / Teams / Zoom audio quality.
Confirm the User Experience of your Voice platform.
Verify IVR systems.Replay and check DTMF sequences to navigate menus
Replay multiple audio file sequences to navigate Interactive Voice Response (IVR) menus and confirm the correct response
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